Customer service success, particularly for a service entity, is defined by the success or failure of its frontline services. As a utility providing water services, SRWD endeavors to efficiently deliver its frontline services, namely, application for new service connection, payment of water bill, and service request.

1. Application for New Service Connection
   • Online Application
2. Payment of Water Bills
   • Payment Centers
   • Online Payment
3. Service Request:
   • Reconnection
   • Water Meter Pull Out
   • Temporary Disconnection
   • Water Meter Testing
   • Low Pressure/No Water
   • Change Name
   • Service Line Leak Repair
   • Water Meter Relocation
   • Senior Citizen