How to send a feedback?
- Accomplish the Concessionaire’s Feedback Form and drop it in the drop box at Customer Service Desk
- For inquiries and follow-ups, concessionaires may contact the following numbers:
- 940-0142, 0908-814-5758
How feedback is processed?
- Consolidation and preparation of report on Customer Satisfaction Assessment is done by the Customer Services Officer quarterly.
- Feedback requiring answers are communicated to the proper Division for appropriate actions within three working days.
- The answer of the office is then relayed to the concessionaire.
- For inquiries and follow-ups, concessionaires may contact the following numbers:
- 940-0142, 0908-814-5758
How to file a complaint?
- Accomplish the Complaint Form and submit at PACD or Customer Service Desk
- Complaints can also be filed through email (customer.service@santarosawater.gov.ph)
- For inquiries and follow-ups, concessionaires may contact the following numbers:
- 940-0142, 0908-814-5758
How complaints are processed?
The complaints are evaluated daily and forwarded to the relevant office for investigation and appropriate action.
For inquiries and follow-ups, concessionaires may contact the following numbers:
940-0142, 0908-814-5758
Contact Information of CCB, PCC, CBB:
- ARTA : complaints@arta.gov.ph, 1-ARTA (2782)
- PCC: 8888
- CCB: 09088816565 (SMS)