We, the officials and employees of Santa Rosa (N.E.) Water District, commit to:

• Serve you with utmost courtesy, efficiency and urgency by authorized SRWD personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5 p.m. without noon break;
• Respond to your queries and complaints about our services the soonest possible time through our customer service desk;
• Welcome every concessionaire’s comments, suggestions and needs, including those with special needs such as the differently-abled, pregnant women and senior citizens , and;
• Deliver you with service under strict compliance with prescribed standards.

 All these we pledge, because YOU deserve the best